Yankee Leisure Holdings, Inc. - Value Proposition

Yankee Leisure Holdings conducts supplier contracting from our existing partners as well as other suppliers, utilizing brands consistent with valued clients' branding strategy. Products contracted are be based on our clients' needs and recommendations, particularly in new or smaller markets. We carefully select the suppliers we contract to ensure that they meet YLH's high standards for quality assurance and conduct regular reviews for quality control.

YLH develops Regional, National, and International vacation products, handle the pricing and identifies new products on an annual basis. Our clients have the final and sole approval of all products presented to their customers. The products contracted include rail, air/rail, hotels, sightseeing, car rentals, transfers, restaurants, attractions and admissions. The packages are competitively priced and offer value and quality to the customer and are designed with consideration to all target demographics.

YLH provides outstanding customer service. We staff, train and operate our own Customer Service Center, which communicates directly with our clients' customers and handle day-to-day service issues.

YLH provides an in-house call center, which offers exceptional handling of incoming phone calls, with a goal to exceed call center industry standards. We provide well-trained reservations and operations staff who manage reservations, sales, processing payments, and refunds for all markets serviced.

Our Documentation team manages all air, rail and other ticketing, issuance of vouchers and itineraries and other documents, distribution of documents to the clients and processes supplier payments in a timely manner

Yankee tracks all call center, website, and sales activities as well as responses to promotions and provides our clients with comprehensive detailed reports on revenue, booking trends, customer's origin-destination, top selling packages, call handling, customer service and supplier information. Our robust reporting capabilities allow us to create customized reports with just about any delivery method and frequency.

Yankee Leisure Holdings' services are delivered through a blend of flexible technology platforms. Our technologies provide complete business functions, including auto package pricing, invoicing, vendor confirmation, client relationship management (CRM), profit yield management, accounting and many marketing tools. YLH's Web Booking System allows users to book tour packages, hotel, day tours, transfer, tickets, etc. online in real-time. Users are also able to check their own reservation status on line, as well as receive copies of their invoices and itineraries.

YLH offers complete World Wide Web services, including site design, development, hosting, and management. YLH provides our clients with a web-based booking environment, promoting vacation packages with real-time online booking. The website is transactional, allowing for secure, online credit card authorization. Online vacation product offerings are flexible to allow for modifications and additions throughout the year to adjust to market conditions and client needs. YLH manages all of the web content for all packages and supplier information using our custom Content Management System (CMS), which interfaces directly with our reservation system and allows us to display a vast array of information and images for each product, package and destination we sell.

Yankee offers our clients a wide array of Sales & Marketing services. Our preferred relationships with large, active Travel Agency Consortia enables us to reach out to existing and new agents through our regular training sessions, email communications, and printed matter. We own and manage mailing lists of more than 100,000 direct consumers and travel agencies. Our strategic partnerships with designers, developers, printers, and mailing houses allows us to produce and deliver simple flyers to complete brochures. We have complete electronic marketing strategies to allow us to place products and services in front of our large audience of qualified consumers and agents rapidly, efficiently, and cost effectively.

copyright 2008 Yankee Leisure Holdings, Inc.